Terms and conditions

1. About these terms

JengaTrack is an online service for construction professionals, firms and suppliers in Kenya. It helps you prepare and keep project documents, such as bills of quantities (BOQs), quotations, invoices and receipts, and keep a shared record with the other firms on a project.

These terms are an agreement between you and JengaTrack. By creating an account or using the service, you accept them for yourself and for the organisation you register or act for. If you don't accept them, don't use the service. Our privacy policy explains how we handle personal data.

2. Accounts

• You must be at least 18 and able to enter into a binding agreement.
• Give accurate details, verify your email address, keep your password private, and tell us straight away if you think someone else has used your account. You're responsible for what's done through your account.
• Each person uses their own account. Don't share sign-in details.
• At signup you choose a professional or a supplier account, and your country sets the currency you're billed in. Neither can be changed afterwards.

"Try the demo" gives you a temporary practice filled with sample work, without signing up. It's for looking around: nothing in it can be printed, downloaded, emailed or uploaded, and it's deleted, with anything you typed, 24 hours after it starts. Don't enter real clients' details in a demo.

3. Organisations and teams

Records belong to an organisation, such as a practice, firm or shop, not to the person who typed them. One person can belong to several organisations.

• An organisation's Owners decide who joins it and what role each member has: Owner, Manager or Member. Every organisation keeps at least one Owner.
• Removing a member ends their access to that organisation only. Their own account, their other organisations and the records they made stay as they are.
• By inviting people, you confirm that they're allowed to see the organisation's records.

4. Your content

What you enter or upload stays yours. You give JengaTrack permission to store, process, copy and display it only as needed to run the service for you: for example, to print your PDFs, to show a shared document to a firm you shared it with, or to keep backups.

You confirm that you have the right to enter what you enter, including your clients' personal details, drawings and photos, and that doing so doesn't break anyone else's rights or the law. If you send us feedback, we may use it to improve JengaTrack without owing you anything for it.

5. Project documents

• Locked once issued. An issued BOQ, a sent quotation and an issued invoice can't be edited. Changes are made as a new revision, a duplicate, or by voiding an invoice with a reason, and the earlier version stays on record.
• Arithmetic, not advice. JengaTrack works out totals from the quantities and rates you enter. It doesn't check your measurements, quantities, rates, specifications or brands, and it isn't professional, engineering, financial, tax or legal advice. You're responsible for the documents you issue.
• The catalogue of materials and services is a generic list to help you write descriptions. It carries no prices and no endorsement of any product.
• Imports and exports. When you import a spreadsheet, JengaTrack works out the amounts again rather than copying the file's totals. Check every import before you issue it. A tender copy leaves out rates and amounts. It's your choice to whom you send it.

6. Payment records, receipts and QR checks

JengaTrack doesn't collect, hold or pass on money for your work or for goods. A payment record is an entry you make about money you've received. Your clients pay you directly, and any dispute about that money is between you and them. Payment records can't be edited or deleted, only reversed by a new entry.

Each issued invoice and receipt has a public check page, reached by its QR code. It shows the issuer's name, the document number, the date, the amounts and the status, and says that these details were entered by the issuer. It never shows your client's name or the line items. JengaTrack doesn't vouch for the work or the payment behind a document.

JengaTrack isn't connected to KRA eTIMS. Its invoices and receipts aren't eTIMS documents, and you remain responsible for your tax obligations.

7. Shared projects

The organisation that creates a project (the project's organisation) can invite other firms to it. A firm joins only by accepting. Each firm's role is a label and doesn't by itself give any rights.

• What firms see. A firm on a project sees the project's name and ID, the firms on it, the documents the project's organisation shares with it, and the files it's allowed to see. It doesn't see the client's details, drafts or anything not shared. Shared documents are read-only.
• Observers. A project's organisation may invite a county or other authority as an observer. It sees what other firms on the project see and can't add anything. We don't confirm that an observer is an authority, and its presence on a project isn't an approval of anything. The organisation that invites it is responsible for inviting the right one.
• Referrals to an authority. A project's organisation may refer its project to an organisation JengaTrack staff have confirmed, from a stated basis such as an official letter, to be a county or regulatory authority. That confirmation says who the organisation is. A referral is not an official process unless agreed with that authority, nobody is obliged to act on it, and it isn't a finding against anyone. The authority sees only the files sent, until an outcome, closure or the date set. A firm named in a referral is told, sees the subject and reason, and can reply. The organisation that refers is responsible for what it says and what it sends, and referrals are kept as a permanent record.
• Appointments are recorded by the project's organisation and confirmed or disputed by the firm named. They are a record of what each side says. They don't create or prove a contract.
• Transmittals send documents and files to firms on the project for information, comment or approval. Answers, approvals and rejections are permanent once given.
• The materials register records deliveries, decisions, tests and non-conformances as the recording firm states them. Declared standards, certificates, test results and acceptance criteria are as given by that firm: JengaTrack doesn't check them with KEBS or anyone else, and supplies no acceptance limits.
• Consultants' registrations. A consultancy can declare its professional registrations, such as with EBK or BORAQS. The firms on its projects see them as declared by the firm. We don't check them with any body, and a certificate stays private to the firm.
• Registrations on a project. When a firm accepts a delivery or confirms a construction role, what it has declared about its registration is recorded with that event. A project's organisation may record its own check of a firm's registration against a source it names. That check is the project's organisation's, not JengaTrack's, and the checked firm can dispute it.
• Withdrawal notices and documents. An appointed firm can give notice of withdrawal, which the project's organisation can't change or remove. Controlled documents and drawings keep every revision; a new one never replaces an earlier one.
• Alerts prompt firms to review the record, for example when registration details are missing or a test fails. An alert isn't a finding against anyone, and a resolved alert stays on the record.
• Concerns. Any firm on a project can raise a concern and may name another firm on it, which then has a right of reply. Only the project's organisation, the raising firm and the named firm can see it, and it's never shown on a public page, shop or profile. Raise concerns honestly and stick to facts you believe to be true. Don't use them to harass, threaten or defame anyone.
• Evidence reports compile what your firm can see on a project. A report is a compilation of the firms' own entries. It isn't a finding by JengaTrack, an expert opinion or legal advice.
• A permanent record. The project record, appointments, transmittals and their answers, register entries, tests, non-conformances, registration checks, document revisions, checklist entries, alerts and concerns are kept as a permanent record and can't be edited or deleted. Each project record entry and file carries a fingerprint, so a later change can be detected. A fingerprint shows a record hasn't changed, not that what was entered was true. Mistakes are corrected by new entries. When a firm leaves a project, what it added stays part of the project's record.

Project records are kept separate from supplier shops and contractor profiles: a concern, dispute or register entry never changes a shop's or profile's public page or ranking.

8. Supplier shops and quote requests

• A shop goes public only after a person at JengaTrack has reviewed it. That review is a check against scams. It isn't a guarantee of the supplier, its goods, prices or stock. Changing a shop's name, phone, WhatsApp or email sends it back for review.
• Listings are adverts. JengaTrack doesn't sell goods, take orders or handle payment for goods. Buyers and suppliers deal with each other directly, and JengaTrack isn't a party to any sale. Listed prices are the supplier's and must be confirmed with them.
• Suppliers must keep their shop and listings accurate and lawful.
• A professional can send selected BOQ lines to approved shops as a quote request. The supplier sees the line descriptions, brands, quantities, units, the county, the dates, the message and the requester's organisation name. It never sees the professional's rates, the client or the project. A supplier's reply is an offer between the two of them.

9. Contractor profiles

Contracting firms can publish a profile after a person at JengaTrack has reviewed who the firm says it is. Registrations listed on a profile, such as NCA, county permits, EPRA or NEMA, are declared by the firm and shown as "Declared, not checked". JengaTrack doesn't check them. Never claim a registration you don't hold, and keep the details up to date. Anyone hiring a firm should check its registrations with the issuing body. Uploaded certificates stay private to the firm.

10. Fees

Prices are shown on the pricing page, in Kenyan shillings for organisations in Kenya and in US dollars elsewhere. While paid plans are switched off, nothing is charged, and we'll tell you before charges begin.

• Each organisation has two free trials, shared across BOQs, quotations and invoices.
• After that, you pay per BOQ or buy a monthly pass. A BOQ is counted when it's first issued, so drafts are free and its revisions are included. A paid BOQ or a monthly pass covers the quotations, invoices and receipts that go with it. Receipts are always free.
• A monthly pass lasts 30 days. It doesn't renew by itself: you renew it by paying again, by M-Pesa or card. A new pass starts when the current one ends.
• Payments go through Paystack. JengaTrack doesn't receive your card number or M-Pesa PIN. A payment counts once Paystack confirms it to us.
• If a pass lapses, everything stays readable and downloadable, but new documents can't be issued until you pay.
• If you think you were charged in error, contact us and we'll look into it. Nothing in these terms limits a refund the law gives you.

11. Acceptable use

Don't use JengaTrack to:

• create false, forged or misleading documents, or use a document to mislead a client, a bank, an authority or anyone else
• impersonate another person, firm or supplier, or claim registrations, approvals or qualifications you don't hold
• scam buyers or suppliers, or advertise goods you can't supply
• try to reach another organisation's records, test our security without our written permission, or get around rate limits or other safeguards
• upload malware, or anything unlawful, defamatory or that you don't have the right to share
• overload or disrupt the service, or scrape it

12. Suspension and ending your use

We may suspend an organisation for a serious or repeated breach of these terms, or to protect other users. We'll give its members the reason by email. While an organisation is suspended, its members can't work in it, and its shop and contractor profile stop being public. Nothing is deleted: firms on its projects keep read-only access to what was already shared with them, and the check pages for its printed documents keep working. We may also suspend or refuse a shop or a profile on its own, with a reason. That never affects your projects or documents.

You can stop using JengaTrack at any time. Because issued documents, payments and project records are kept as a permanent record, and other firms may rely on what was shared with them, some records are kept after you leave, as described in the privacy policy.

13. Availability and liability

We work to keep JengaTrack available, accurate and secure, but we can't promise it will always be available or free of errors. Features may change. Keep your own copies of documents that matter to you: every document can be downloaded as a PDF, and most as Excel or Word.

To the extent the law allows, JengaTrack isn't liable for indirect or consequential losses, such as lost profit, lost contracts or lost data, arising from use of the service. Nothing in these terms limits liability that can't be limited by law, including your rights under the Consumer Protection Act, 2012.

14. Changes, law and contact

We may update these terms as JengaTrack changes. For a significant change, we'll tell account holders by email or in the app before it takes effect. Continuing to use the service after that means you accept the new terms.

These terms are governed by the laws of Kenya. If there's a dispute, please contact us first, and we'll try to resolve it informally. If that fails, the courts of Kenya have jurisdiction.

Questions about these terms: see our contact page.